A pipe burst in an apartment or on the street: what to do, where to call in Moscow

One of the first questions that arises if a pipe bursts is where to call. You must contact the dispatch service, which operates 24 hours a day. Moreover, you can call not only the company that services the house, but also the unified dispatch center. The article describes in detail how to act in difficult situations and how to protect your rights.

What to do first

You need to figure out who to call if a pipe bursts on the street, but first of all you should completely shut off the water supply. Even if it comes in just a drop, the consequences can be quite serious - flooding neighbors, getting burns. Therefore, you need to act immediately:

1. Close both taps that are installed at the junction of the radiator and the heating system.
2. Place a basin or other container under the damaged area.
3. Wrap a thick rag tightly around it.

Where to call

If a pipe bursts in your apartment, you need to figure out where to call in Moscow. There are 2 options:

1. Contact the dispatcher of your management company or HOA. It works around the clock, the phone number can be found on the website or in 2GIS.
2. If you cannot find your phone, you can report that the battery has burst, you can contact the Unified Dispatch Center by calling +7 (495) 539 53 53. It also works 24/7, and you can contact us in any emergency situation.

Who is responsible for the impulse

After eliminating the accident, you need to continue to figure out what to do if the battery in the apartment bursts. When the repair is completed, it is necessary to determine who is to blame. The answer to this question depends on the location of the gust:

1. The management company or HOA is responsible only for the riser, the fragment of pipe leading to the first valve, and the valve itself. This is common property that the utility company must take care of.
2. If the radiator itself or the pipes after the first valve break, then the owner or the tenant is to blame (if the accident occurred precisely after his actions).

It’s clear who to call if the battery breaks. But after the repair, the most important thing is to determine the defendant, who will compensate for the damage and perform related work. This will be the owner or management company. Moreover, if it is proven that the accident occurred due to the fault of the apartment owner, he will be obliged to compensate for the damage, even if we are talking about common property.

For example, repairs were made without the company’s permission, a radiator, faucet or pipe fragment was replaced with installation errors. Or the pipe is damaged as a result of an impact or other mechanical influences. Then you need to understand what to do if the battery ruptures. First, the owner calls the dispatcher, and after that he will be obliged to compensate the neighbors for the damage.

Drawing up an act and determining the amount

If a heating pipe is leaking, it’s clear where to call – the dispatcher. He sends a locksmith to the address, who fixes the accident. Next (perhaps after a few days), the company must form an official commission that comes to the apartment, inspects the accident site and draws up a report. It records the following data:

• address;
• Full name of the owner;
• date, time of accident;
• detailed description of the consequences.

Even before the commission arrives, you should determine where to call in Moscow if the heating battery is leaking. This can be either a single dispatch center or a specific office of the management company. Next, after drawing up the act, signatures are placed in the document:

• owner;
• victim (neighbors must be invited);
• each member of the commission.

Even if you perform the first steps correctly and figure out where to call if the battery ruptures, you need to be careful when drawing up the report. Even before this, you should take photos of yourself and your neighbors in order to immediately record the actual damage.

If it is clear that its amount may be quite large, it is necessary to conduct an examination, and as early as possible. The appraiser visits the house and records all damage in the appropriate report.

Determining the exact amount of damage when the battery in the apartment bursts is carried out:

• voluntary if all parties agree;
• in court if someone does not agree.

Moreover, you need to understand that even if the owner refused to sign the act, this does not mean that he will not be held responsible. A note of refusal is included in the document, after which the injured party can protect their rights in court.

Now it’s clear where to call in Moscow if a pipe bursts. First you need to turn off the tap, prevent leakage if possible, change containers if they are filled. Then they immediately contact the dispatcher and photograph the scene of the incident from different angles. Next, a report is drawn up and the amount of damage is determined.