Skype does not open on a laptop - what to do?

Despite the fact that nowadays you can find many different applications for interacting with your interlocutor, Skype still remains in high demand. Thus, whenever a problem occurs, it is necessary to immediately eradicate the source of the difficulty. In this article we will analyze possible defects and methods for eliminating them.

Why can't Skype open on my laptop?

It is permissible to identify several sources that, one way or another, can affect performance. Namely: from the program itself to defects in the operating system. However, in any situation there is a way out. First, you should divide the problem into subtypes: Skype does not open at all, an empty window opens, or an error occurs immediately. The first two of these are related to a glitch in the browser, the third suggests many options.

Server problems

It may turn out that the violation is due to a failure of processes in the main server. This is the only case that does not depend on user manipulation. So, it is most often temporary. But fortunately, these problems can be resolved quickly enough by contacting technical support. This is explained by the fact that millions of people use the site, and they cannot be left without communication.Accordingly, it may take anywhere from two hours to one day, provided that you do not notify Microsoft. If the specialists on the service platform were unable to help, then you should think about the following options.

Internet problems

A large number of users simply forget to double-check whether they have access to Wi-Fi before launching. Because of this, the connection is impossible and you cannot log into your account. It is possible that the Internet will be connected to the computer, but the program will not distinguish it. It is recommended to pay attention to the following points:

• It is likely that your device has an outdated version. Therefore, you just need to update or download a new one.

Reference! There are also opposite cases. That is, only the old version can work.

• Maybe it's a matter of the browser in which skype is enabled.
• There is something wrong with the “hosts” file or with the Windows network throttling. Then it would be a good idea to clear and examine all possible parameters.
• Unable to connect due to VPN. When activated, it is still better to disable it.

It doesn’t matter how your equipment is connected to the network - 3/4G, wifi or with cable connection support - it’s still worth looking at the status image in the system tray. It is also useful to make sure that there is no exclamation mark in yellow near the icon. After this, you can open the links and test their functionality. Or even use special servers, for example, Speedtest. It is thanks to him that you can find out the flow speed. If everything is fine with the Internet, then move on to another point.

Failure in the settings of the program itself

A worthwhile attempt would be to reset the parameters.However, this will require certain steps:

• First, you should go to the root folder and eliminate a specific file in it. Therefore, it is necessary to disable the process through the “device manager”. You can also use quick access by pressing the combination “ctrl+alt+esc”.
• Next, you can open the application and mark the “run” line using the “win + R” key sequence.
• Now it is essential to enter the special command “%appdata%\skype” so that you will be transferred to Explorer.
• There you will also have to delete the file called “shared.xml”.
• After that, restart Skype.

Thanks to this method, all existing data will be independently cleared, and profile indicators will also be deleted.

Reference! Contacts that were originally on the list will not be affected.

Antivirus blocking

In addition to the fact that the information on the site may be subject to a virus attack, the opposite situation is obvious. With it, all procedures are blocked by a firewall or antivirus. This happens due to the fact that they mistake the described platform for a carrier of software infections that interfere with the implementation of work processes. This is why the area is automatically closed upon startup. If you have Kaspersky Internet Security installed, then follow the steps:

• To begin with, you should launch it, and then open auto settings using the button located below.
• Next, you need to activate the “advanced” layout in order to further click on “threats and exceptions”.
• A window will be available to you in which you need to click on “configure inclusions” - “add”.
• Afterwards you will have to indicate the location of the document.In the column called “object” it is important to enter “eicar-test-file” and include all accessible items for security.

When using a similar platform, namely Kaspersky Endpoint Security, a different course of events will be required:

• First of all, you should go to the settings to highlight the “anti-virus protection” column there.
• Now click on the “settings” line through the “exceptions” category. In the available section you need to add the desired program to the list.

As a result, Kaspersky will never again consider the submitted site as an unsafe file, since it is listed in the appropriate folder.

Troubleshooting options

So, if the methods presented above did not help get rid of the problem, you will have to proceed to the most effective solutions. The following method involves an algorithm for creating a new shortcut from the steps described below:

• First you need to open a folder called “Program Files” through hard drive C.
• Then go to the “skype” materials by clicking the right mouse button. You need to select “send” and then “desktop”. It should say "create shortcut" in parentheses.
• Consequently, an icon will appear through which you will have to open the messenger every time. In addition, you have to call up a certain menu in order to click on “properties”. In the “object” line you need to add the command - /legacylogin. And finally save the changes by clicking “Apply”.

Now, thanks to the new link, the application will also be displayed in the corresponding version, however, Internet Explorer self-configuration will not be required at the same time. Let's look at a few more solutions:

• As mentioned earlier, the issue may be due to viruses. In this case, it is advisable to check the laptop as a whole for their presence.

Attention! There is a considerable possibility of unsafe software.

• You should also first make sure that the antivirus is up to date and is ready to reliably detect visible infections. It would be a good idea to re-download the drivers. To do this, it is better to check for updates to ActiveX, JavaScript and DirectX. After the procedure, you must restart the device and try to turn on the site again.
• In addition, you may have too much garbage on your disk. In this case, it is advisable to use a utility such as CCleaner to clean it. You can also manually get rid of extraneous material when using the indicators of the C drive. That is, by going to the “general” layout, you need to check all the boxes and click on “save”.
• And, perhaps, the last method, which resolves the issue in most cases, is complete removal or reinstallation. This procedure consists of the following steps. You need to log into “my/this computer” in advance. At the top of the resulting area you can find the line “delete or change a program”. Therefore, it is important to click on it. An inventory of all available applications will open. Among them, you need to find the desired one and mark “delete” next to it. After this, you can reinstall and run the latest model. Therefore, it is highly recommended not to forget about updates, but to download them in a timely manner.

Reference! Work only with links from official platforms.