Is it possible to return the laptop?

The Law “On Protection of Consumer Rights” ensures the buyer’s right to return goods to the store. Electronic equipment is subject to a number of caveats and conditions. We will talk about the features of returning a laptop PC in our article.

Is it possible to return a purchased laptop within 2 weeks?

This device is a complex piece of equipment, so it can be returned within 14 days from the date of purchase, but only on the basis of detected faults (defects).

Identified problems give the buyer the right to:

1. exchange the product for an identical working model that has not been used,
2. replace with an additional payment with a product of a higher value (if voluntarily desired),
3. refund the money spent in full,
4. partial refund, that is, a reduction in the sale price (a financial assessment of the identified defects will be required).

Attention! In case of doubt, the seller can order an examination to find out whether there was a manufacturing defect or the defect appeared due to the actions of the owner.

This is not always a correct procedure, and it is carried out by interested parties. The buyer has the right to be present at the inspection. The conflict that has arisen can be resolved by contacting an independent diagnostic center or challenging it in court.

Procedure:

We make a written claim regarding the quality of the product, indicating in as much detail as possible the reason for the return. The application is drawn up in two copies, one of which is signed by the store representative, stamped and the date of receipt of the application. This copy remains in the hands of the buyer.

We provide the laptop complete and in a box - in the same form in which it was sold. The operating system should not contain any independently installed software.

The seller is presented with a package of documents - the owner’s passport, sales and cash receipts, operating instructions and a written statement.

The time to fulfill the requirement is allotted no more than 7 calendar days in the case of an exchange and 10 days for the return of the amount of money. However, the appointment of an examination may increase this period to 20 days.

On a note! If the user is dissatisfied with any characteristics of the device (functions, color, configuration), this will not allow him to return the product, the quality of which meets all standards.

The only alternative is a personal agreement, when the store voluntarily agrees to meet the client's wishes.

In what cases can I get my money back?

After 14 days, the warranty period begins and the circumstances for returning the product change. Situations that allow you to put forward a monetary demand:

A fatal defect means either disproportionate repair costs (equal to the price of the product), or it will take a lot of time (2 months or more) to solve the problem. This also includes a breakdown that has been repeatedly identified and appears again after repair work.

Warranty service exceeded 45 days (the duration is specified in a written agreement between the parties).Here an additional right arises to demand monetary compensation (1% of the price of the product) for each day of delay.

If during the warranty period, the product was repaired for more than 30 days annually.

Important! We indicate in writing the basis for returning the model and the requirement: return of the amount of money paid.

In what cases should a laptop be replaced with a new one during the warranty period?

The reasons given in the previous section apply if the buyer decides to change the product.

Exchanges are possible throughout the entire warranty period. This period is indicated in the documents for the product; otherwise, the law clearly states a time period of 2 years.

The client does not need to prove that the device failed through no fault of his own. The seller carries out an examination at his own expense and, after confirming the defect, transfers a new device to the consumer. However, if the diagnostics determine that the violations began due to improper operation (mechanical damage, connection of incompatible equipment, etc.), then the buyer pays the inspection costs incurred by the store.

We have reviewed the criteria for returning a laptop to a retail outlet. We hope our information helped the reader resolve his issue.