Is it possible to return the headphones?

When purchasing devices such as headphones, there are many different parameters to consider. In addition to the obvious, such as performance, sound quality and functionality, there are a number of factors that cannot be learned from technical documentation. Such as, for example, whether the device fits the shape of the user’s head and whether there is any discomfort when using headphones. Therefore, a natural question arises for the buyer: “Is it possible to return the headphones back to the store if they are in good working order, but do not suit individual parameters?”

Things to remember when buying headphones

To avoid the issue of returns being raised, you should carefully select devices. To begin with, when choosing headphones, you should decide on the model and price range. Cost is a fairly clear and objective criterion, unlike the model. To find out exactly what kind of headphones the user needs, it is necessary to decide on their purpose.

If a user needs headphones only for watching videos and playing simple applications, then they should pay attention to simpler models. They may not have great sound quality, but that doesn't matter.

For professional gaming, the user needs a device with a microphone to communicate with other players.Also important is the quality of sound immersion that more expensive models provide.

Lovers of good and high-quality music, as well as composers, need more serious models. They need the largest range of reproducible frequencies, as well as ideal sound insulation and uniform frequency response. If one of the parameters is not met, the device will not be able to perform the assigned tasks. Such headphones will be much more expensive than their “simple” counterparts, but they have the best parameters.

Is it possible to return the headphones?

Often problems arise with the operation of the headset, and then customers return the product to the store. Not all stores agree to accept the product, as users usually damage the box. Also, the store will not accept purchases without a receipt.

If the headphones are defective

If, after purchasing the product, a manufacturing defect or breakdown as a result of improper transportation is discovered, the user can take the headphones to the store. If the device is proven to be faulty due to reasons beyond the control of the user, the seller can return the money for the purchase in full.

It is also possible to replace the device with a similar one without additional payment. The user can also choose another model and pay the difference in price. The stores themselves sometimes have repair service centers, and a defect on the headset can be easily corrected if the buyer needs this particular model.

ATTENTION! In case of a manufacturing defect or warranty, service at specialized service centers is free of charge.

The seller has up to 3 days to satisfy the customer's needs if the purchase is faulty.

If they are working, but you don’t like them

This situation is much more complicated, since each return is individual. The user may not like the color, sound quality, shape, etc.

The return of the device depends on whether the seller meets the buyer halfway. Some stores are able to exchange goods or return money without any problems. Other retail chains refuse to do this and they have the right to do so.

REFERENCE! According to GOST, some models of headphones may belong to radio-electronic devices, and some are considered an addition to electrical appliances. If the purchased device belongs to the category of radio-electronic devices, the seller has every right not to allow the return of a working accessory.

Here are a few more reasons why headphones cannot be replaced:

• damaged packaging;
• lost check;
• More than 14 days have passed since the date of purchase.

Also, when making a return, the buyer is required to have a passport with him.