What is smart diagnostics of an LG washing machine and how is it done?

LG smart diagnostics of a washing machine is a special program that is provided to customers free of charge to detect the causes of malfunctions. It is installed as an application that helps identify a specific problem out of 80 possible problems. How such a system works is described in detail in this article.

What does smart diagnostics mean?

Malfunctions may occur in the washing machine, indicating a more or less serious breakdown or a one-time violation. For accurate diagnostics, it is not enough to know the decoding of the codes that appear on the screen of the device itself. To make a more specific “diagnosis,” experts have developed LG Smart Diagnosis technology for a washing machine.

It automatically calculates the type of fault and indicates the exact cause, i.e. in which element the breakdown occurred, and what caused it. This is an advanced program that can diagnose up to 80 different types of failures - both common and rare.

This allows you to quickly and accurately determine the breakdown without turning to the help of a specialist. At the same time, the program also gives recommendations for repairs. In some cases, you can apply for warranty service; in others, restoration work is carried out independently or a specialist is called to your home.

Diagnostic methods

The program allows you to carry out diagnostics in 2 ways - using a free application that you must first download to your phone, and without it.

Via the app

This is the most popular and convenient method, the sequence of actions is as follows:

1. You need to install a free application to understand how to control your LG washing machine via your phone, as well as to perform smart diagnostics.
2. Connect the machine to the network.
3. Connect to Wi-Fi.
4. Launch it and take a few steps, following the prompts on the screen.
5. Synchronize devices by holding your phone near the special smart Diagnosis LG sign on your refrigerator or washing machine.
6. Soon a description of the cause of the breakdown will appear on the screen, as well as repair instructions.

Via operator

If for some reason the application cannot be installed, you can simply call the Elgie service center, contact the operator and inform him that you need smart diagnostics of the LG washing machine in Russian. The phone number can be found in the warranty card.

The instructions are:

1. Connect the machine to the network.
2. Get instructions from a specialist by phone
3. Press a combination of different buttons on the control panel of the machine.
4. Point the phone at the logo where the inscription “Smart Diagnosis LG” is located.
5. Then a signal will appear in the form of sound. It will automatically be transferred to the service center.
6. Next, the operator will clarify the reason why the violation occurred and inform the user about it.

Review of models with smart diagnostics option

LG Smart Diagnostics does not apply to all models. It can be carried out on modern units. If you make a selection of the best devices taking into account user reviews, you will get the following list:

1. FH-OB8WD7 holds up to 6.5 kg, which is enough for daily washing. It wrings out, rotating at a speed of up to 1000 revolutions per minute. 9 programs are built-in, a delayed start function is provided, as well as smart diagnostics. You can choose the washing temperature yourself. Another plus is the ability to fully open the hatch door by turning it 180 degrees.
2. F-10B8ND - a compact device with a width of only 44 cm. It can hold up to 6 kg of laundry, the drum rotates at a maximum speed of 6000 rpm. It is possible to select all the main parameters, there is a child protection system. The top cover of this device is removable, which makes repairs easier.
3. F-2J5NN4W - another model, using the example of which you can understand how to connect an LG washing machine to your phone. It is quite spacious (up to 6 kg), the drum rotates intensively at speeds of up to 1200 revolutions. Equipped with 13 programs, it allows you to remove stains and wash even delicate fabrics. There is a delayed start function and the ability to choose your own program.
4. F-1096TD3 – a machine for a large family, designed for loading up to 8 kg. In general, this is a standard model with high build quality and convenient functionality, including the option of intelligent washing control and child protection. There is also diagnostics for an LG washing machine using a smartphone, which makes repairs much easier. The drum reaches speeds of up to 1000 revolutions in 1 minute.

Malfunctions of different models can be determined not only by error codes, but also with the help of “smart” diagnostics. In many cases, you can eliminate them yourself.

For example, if diagnostics of an LG washing machine via a smartphone showed insufficient water level, you need to open the tap at full power and make sure that the water supply is working properly. If the breakdown is more serious and is associated, for example, with the electronic control module, it is recommended to contact a specialist.