The robot vacuum cleaner does not see the base: what to do?

Malfunctions in the functioning of a robot vacuum cleaner are becoming a real problem for people who are accustomed to their silent, inconspicuous operation. A common failure is the situation when the device does not see and does not return to the base. In this case it is not performed charging the device and its further operation is disabled.

Why doesn't the robot vacuum cleaner find the base?

The owners of this wonderful device gradually notice that the device fails to find the docking station over and over again and gets lost in space. The breakdown process is usually gradual.

At the same time, the functionality of the vacuum cleaner is not damaged; it copes with its tasks “excellently”.

There may be several reasons for such an error in the operation of the device:

1. The protective film has not been removed from the infrared sensor of the docking station. A similar situation occurs in case of pollution or covering it with foreign objects.
2. Mechanical damage to the base or power cord.
3. The charging location is not positioned correctly.
4. The virtual wall feature is enabled.
5. Base failure.

It is not uncommon for a robot to be unable to enter a station because it started cleaning not from charging, but from another place in the apartment.

Before operating the appliance, make sure that the base is installed correctly. Half a meter on both sides of it there are no obstacles, the floor is flat and nothing prevents the robot from approaching it.

Ways to solve the problem

If the docking station or any other part responsible for returning the vacuum cleaner to the base breaks down, you need to visit a service center and replace the damaged parts. Our specialists will conduct a full diagnostic of the device and help replace failed elements.

If the vacuum cleaner does not find its place for a long time, thoroughly wipe it from dust to open access to the cameras. Do the same with the IR sensors at the charging station. Also, check everything for mechanical damage. If there are any, contact the service center.

Taking good care of your household appliance and timely replacement of failed parts guarantees high-quality operation and a long service life.