Error code 10 Tricolor TV: what is it, how to fix it and what to do

In most cases, Tricolor error 10 appears due to insufficient funds on the balance. But if the funds are available or have already been received, but the code remains, the reason is due to a change in the tariff plan or even a system failure. A description of the main factors, as well as ways to solve the problem, can be found in the presented article.

The balance has run out

We can say about error 10 on Tricolor that this is a malfunction, the main reason for which is the lack of funds in the personal account. If there are no funds to renew the paid package, the broadcast will stop and a corresponding message will appear on the screen.

It is clear what error 10 Tricolor means and how to fix it in this case. You need to top up your balance, and there are several ways to do this:

• make an online transfer from a bank card;
• repay from YuMoney or another electronic wallet;
• if there is no access, error 10 can be corrected by topping up cash in the QIWI terminal;
• there is also a way to deposit cash at Tricolor TV offices or stores;
• Another thing to do if you receive an error 10 Tricolor is to deposit funds in cash through Svyaznoy or Euroset stores.

After payment, funds are almost immediately credited to your personal account. This can be done without the company's commission, with the exception of transfers from banks.In this case, you need to focus on the commission and terms established by the rules of a particular credit institution.

When enrollment occurs, you will no longer need to find out what error 10 on Tricolor means. However, if the broadcast has not resumed, you can go to your personal account and check which paid packages are available. When selecting a specific set, click the “Transfer” button, after which the funds will be written off and access to the broadcast will be restored.

If it is clear what error 10 on Tricolor means, but you cannot top up your balance right now, you can take the promised payment. It is activated in your personal account by choosing the method of receiving the check. The money is received immediately, after which access to the channels is resumed. If this does not happen, the most likely reason is that the previous promised payment was not repaid.

Missing subscription

In some cases, you need to further understand what error 10 Tricolor TV means. Even if there are enough funds in the account, it can still occur. For example, a package may disappear because the company has changed its tariff plan rules.

Then you need to activate the tariff by selecting from the available list and connect the subscription. If necessary, choose a new tariff plan. Immediately after this, error code 10 Tricolor will disappear.

To log in, you must indicate your ID number and enter the captcha code (letters and numbers). Then the system will provide data on the status of the receiver. It must be registered on the network - otherwise the device will also not work.

Other reasons

If error 10 appears on Tricolor TV, there may be other reasons. Moreover, they are observed even in cases where money was deposited on the balance sheet. The most common situations look like this.

The error did not disappear even after replenishment

When the money has already been deposited, but there is still error number 10 Tricolor, it means that it has not been transferred from the personal account to payment. Such situations are sometimes observed if you deposit money in cash through Svyaznoy or another communication shop. You need to log into your personal account, check your account status and, if necessary, pay for the package by renewing your subscription. Here's what to do if you've paid, but still have error 10 Tricolor.

The money was written off, but the package was not connected

If the funds are credited to the balance, but the package remains inactive, the reason is a system failure on the part of the company. Such situations arise extremely rarely, but they cannot be completely excluded either. Therefore, you should contact the hotline and double-check everything again.

What to do if the error does not go away

When it is clear what Tricolor error 10 means, but it is unclear how to fix it, you should perform several steps:

1. Unplug the receiver and plug it back in after 10 minutes. As a rule, a reboot solves many problems, including strange situations where the exact cause is impossible to understand.
2. Go to the receiver menu and reset the settings, and then set new ones.
3. Install a new version of the software. If you do not update regularly, various glitches may appear. Then you will have to find out what error 10 Tricolor TV or other codes mean.
4. Make sure that the set-top box recognizes the card. To do this, go to the receiver settings and check whether the card is visible. If not, it is rearranged after cleaning the chip.
5. When studying what error 10 Tricolor means and how to eliminate it, it is necessary to talk about such a reason for its appearance as old keys. It is necessary to obtain a new version - for this the receiver is placed on a channel to which there is no access.The keys should be updated within an hour.

Thus, error 10 Tricolor usually occurs due to a lack of funds on the balance. Fixing it is quite simple, and you can top up your personal account without leaving your home. If there is money on the balance, but the exact reason is not clear, you should contact support and check the condition of the equipment.